FAQ

I'm an Armada customer, how do I contact Armada Customer Service?
For assistance between the hours of 7am-3pm Mountain, Monday-Friday:
Call Armada Customer Support toll-free @ 1-833-687-8660 OR hit us up at consumerservice-nam-en@armadaskis.com any time!

I'm an Armada Dealer, how do I contact Armada Dealer Services?
Please contact Armada Dealer Services @ 1.866.508.5470

What is Armada's Warranty Policy?
You can read Armada's warranty policy at: www.armadaskis.com/en-ca/warranty

How can I make a Warranty Claim?
Warranty claims are to be made through the Authorized Armada Dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Armada Dealer. Hand written receipts will not be accepted.

For orders made directly from Armadaskis.com, please reach out to consumerservice-nam-en@armadaskis.com to ask about warranty.

 

How can I check my Order Status?

Please be on the lookout in your inbox for status updates on your order (check your spam folder!). We will send you an email confirming your order, and once it ships we’ll send your tracking information. At any time, you can login to your account to see the progression of your order and review your information. To view your account, click on the Log-In Icon, and then submit your login information. Once logged into your account dashboard you can view the details of your order. 

If you have any issues with your order, please give us a call, chat in, or shoot us an email consumerservice-nam-en@armadaskis.com.

 

How can I track my ORDER?

You will receive an email with tracking information once the order ships. Please note tracking does not go live instantly, so please allow a few hours to see a status. You can also login at any time to view tracking information in your account. Orders can ship in multiple packages, and all tracking numbers will be available in your order history.

Can I make changes to my ORDER after it has been placed?

Unfortunately no, an order can no longer be modified after it has been submitted.

 

What is Armada's Return Policy?

Armadaskis.com customers have 30 days to return product for refund onto the original form of payment. A free return shipping label and order form, will be included with all orders.

All softgoods/accessories must be in brand new, unused condition with original tags. Used returns will not be accepted.

 

Can AR PRO or Amer Sports Pro Club orders  be returned?

Orders made through the "AR PRO" program & Amer Sports Pro Club are not eligible for returns. 

 If you are an "AR PRO" or Amer Sports Pro Club member and you believe that there is a fault with your product, please contact consumerservice-nam-en@armadaskis.com.

FREE SHIPPING IS NOT OFFERED ON AR PRO OR AMER SPORTS PRO CLUB MEMBER ORDERS.

 

How can I make a return?

Use the return form and shipping label that you received with your package and follow the return procedure. You can also contact Armada customer support@ consumerservice-nam-en@armadaskis.com to request a return. Please let us know your order #, item(s) you’d like to return, and the reason for the return.

Products being returned must meet the following conditions:

  • The products have not been used,

  • The products are returned within 30 days of receipt,

  • The products are in their original, undamaged packaging. (Packages opened with care are not considered damaged.)

Once you have completed the return form, please enclose it with the product you wish to return.
If you return the product in accordance with the Armada return procedure, Armada will issue a refund within 2 days of processing the return to your method of payment. Note that depending on your bank’s processing time that it could take up to 5 additional business days for this to be reflected in your account.

 

How can I make an exchange? 

Items cannot be exchanged, but may be returned. If the product is returned in accordance with the Armada return procedures and meets the refund conditions, you will receive a full refund.

We recommend placing a new order at the same time, or placing a new order after your return is received and processed. Placing a new order sooner is the best way to ensure you get your new gear quickly, before it goes out of stock while we process your return. As always, please reach out to us if you have any questions!

 

What are your delivery times, methods, and costs?

Deliveries are made Monday to Friday. 

*Please allow 2-3 days for shipment on all AR Pro & Amer Sports Pro Club orders.*

The following services are offered for delivery:


 

ORDERS CAN SHIP WITH MULTIPLE PACKAGES AND TRACKING NUMBERS. PLEASE CHECK YOUR EMAIL OR ORDER HISTORY TO VIEW MULTIPLE TRACKING NUMBERS

You are responsible for tracking your order, after it has shipped. You will receive a tracking number when shipped, and the tracking number can be found in your order history.

 

Where do you ship?

We ship within CANADA ONLY. We are unable to ship outside of CANADA.

 

I messed up my shipping address and my order has shipped, how do I fix it?
Once your order has been placed, we cannot reroute your package to a new address.

 

Can we use a freight forwarding company if we are outside of the US?
We do not recommend using a freight forwarding company. If a forwarder is used, all liability falls onto the consumer and Armada is not responsible for any lost, stolen, or misshipped orders.

 

Is Armda's payment processing secure?

Yes, for Armadaskis.com a fully secure payment service is provided by Adyen.

 

What Payment Methods does Armada accept? 
Armada accepts the following forms of payment:
Visa, MasterCard, American Express, Discover, and now PayPal

At this time, we are unable to accept payment by Amazon Pay, Apple Pay, Check, COD, money order, bank transfer or other payment methods.

 

When will my card be charged?

The total order value will be charged to your card when your order has shipped.
A pre-authorization may be placed on your card by your bank or credit card company to ensure you have sufficient funds to complete your purchase.

 

I am unable to complete my transaction. What should I do?

If your payment is declined, please check that your card number and expiration date are correct. Then check that your name and billing address matches what is on file for your card. Also check that your bank has not blocked the payment. For security reasons, Customer Support cannot access your bank details, but they are available to give you advice by phone.

 

 

TECHNICAL PRODUCT INFORMATION

What size ski is right for me?
Ski sizing has changed drastically over the last 10 years and remains very much a matter of personal preference. You can reach out to us and we’d love to help you find what ski and size best fits your needs. You can also visit your local Armada authorized dealer for more personalized consultation.

Where should I mount my bindings?
All of our skis come marked with a factory recommended mounting line on the center detail of each ski. We do exhaustive testing with every new model to fine tune the mounting location to where each ski will perform best. As such, if you are unsure of where to mount your skis, the factory recommended position is a good choice. We recommend that you have your skis mounted by an Authorized ARMADA Dealer. You can view our Mounting Guide HERE.

What are the edge bevels for ARMADA’s skis?
Our skis arrive to retailers with a 1-degree base edge and 1-degree side edge bevel.

Where can I find more information about Armada's various camber profiles, cores and ski construction?
Read more about our skis’ technical features HERE.

SPONSORSHIP

How do I get Armada to sponsor me?
Armada was co-founded by five of the best skiers in the world. As such, we have very high standards for the caliber of athletes we sponsor. Armada approaches sponsorship with an outreach mentality. Almost all of our athletes we discovered and recruited to be on our team. If we’re interested, you’ll hear from us.

 

PROFORM

I work as a full-time mountain professional, am I eligible for a proform?

Armada believes in stoking out the working ski professionals who support and drive our passion. With that in mind, qualifying individuals for the AR PRO store will be able to purchase selected products at a discount, via the Amer Sports Pro Club. 

  • All product purchased through this program is for your personal use in support of your profession.

  • Please be respectful of our dealer network and their staff. Avoid using them for “showrooming” (using their store to try on products and gain information about Armada products) and do not talk about your pro deal with their staff or customers.

  • If you have questions about which Armada products are right for you, please contact Armada customer service at 18886094725.

  • Get to know your local Armada dealer and please refer interested parties to them.

  • Your approved application is valid for one year only. You must reapply each year.

  • All sales are final – no returns or exchanges.

Please note: participation in this program is a privilege – please adhere to all rules and regulations or your access to the program may be revoked.

*PRODUCTS SELL OUT QUICKLY SO ACT FAST

 

How do I apply for proform?

Fill out the form @ www.amersportsproclub.com to apply for the AR PRO program as a full-time mountain profesional. You will be contacted with further instruction. ​

 

What are the terms of the AR PRO and Amer Sports Pro Club?

Modifications, suspension or ending of the Program

This Program remains a privilege offered by us. Therefore, we reserve the right at any time to modify, suspend or terminate the Program and its terms and conditions without explanation or notice, and without compensation.

Liability

Your Program account credentials are personal and not transferable. You are solely responsible for your credentials and are required not to disclose your login details to anyone. The Program will not be liable for any fraudulent use of your account by a third party. The resale of Products acquired through the program or other abuse of the program will result in termination of your access to the Program. We will make reasonable efforts to ensure the optimal use of the privileges related to the Program.

Communicating and Acceptance of terms and conditions

We may use your personal data to communicate with you, for example, to provide information relating to our products and/or services you are using or to contact you for customer satisfaction queries. We may use your personal data for marketing or research purposes, for example, to conduct market research and we may, in accordance with applicable law, contact you to inform you of new products, services or promotions we may offer. Also, some of our products and services may be used to promote products and services of other companies. However, we do not disclose your personal data to such companies or any other company outside of the Amer Sports group of companies for marketing purposes without your prior consent. This Program is additionally subject to the Privacy Policy terms available on the Online Stores.
By using this Program you acknowledge and accept the terms and conditions of the Program. The provisions of these terms are not intended to exclude any statutory rights granted to you by law, rights which you cannot waive or which cannot be limited by contract.
Any order placed through this Program is additionally subject to the general terms and conditions and or terms of sale applicable for any purchase on the Online Stores.