I'm an Armada customer, how do I contact Armada Customer Service?
For assistance between the hours of 7am-3pm Mountain, Monday-Friday:
Call Armada Customer Support toll-free @ 1-888-609-4725 OR hit us up at email@example.com any time!
I'm an Armada Dealer, how do I contact Armada Dealer Services?
Please contact Armada Dealer Services @ 1.866.508.5470
What is Armada's Warranty Policy?
You can read Armada's warranty policy at: www.armadaskis.com/en-us/warranty
How can I make a Warranty Claim?
Warranty claims are to be made through the Authorized Armada Dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Armada Dealer. Hand written receipts will not be accepted.
For orders made directly from Armadaskis.com, please reach out to firstname.lastname@example.org to ask about warranty.
How can I check my Order Status?
Please be on the lookout in your inbox for status updates on your order (check your spam folder!). We will send you an email confirming your order, and once it ships we’ll send your tracking information. At any time, you can login to your account to see the progression of your order and review your information. To view your account, click on the Log-In Icon, and then submit your login information. Once logged into your account dashboard you can view the details of your order.
If you have any issues with your order, please give us a call, chat in, or shoot us an email email@example.com.
How can I track my ORDER?
You will receive an email with tracking information once the order ships. Please note tracking does not go live instantly, so please allow a few hours to see a status. You can also login at any time to view tracking information in your account. Orders can ship in multiple packages, and all tracking numbers will be available in your order history.
Can I make changes to my ORDER after it has been placed?
Unfortunately no, an order can no longer be modified after it has been submitted.
WHERE WILL MY ORDER COME FROM?
All ARMADA goods are sent directly from our warehouse in Ogden, Utah.
HOW WILL MY ORDER BE DELIVERED?
UPS for Standard Delivery and USPS for PO Box deliveries are currently our shipping partners.
CAN I HAVE MY ORDER SENT TO ANOTHER PERSON OR TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, your order can be sent to any person and address you give in the delivery address field. You can link multiple addresses with your account, and your delivery and billing addresses can be different.
CAN I CHANGE MY DELIVERY ADDRESS AFTER SUBMITTING MY ORDER?
We aim to deliver your products as quickly as possible. The processes in place to do this mean it’s not possible to make changes after your order has been placed, sorry.
WHAT REGIONS DO YOU DELIVER TO, AND WHAT ARE THE DELIVERY TIMES?
Orders can only be delivered to countries where the armadaskis.com online shop is available. You cannot have an order delivered to a country different from where you placed the order.
You can choose between Standard and express Delivery:
Standard delivery: UPS Ground - Delivery within 4 – 8 days (Monday – Friday) – no PO, FPO or APO boxes.
Express delivery: If you would like to receive your delivery faster, you can also choose express delivery options at the checkout before confirming your order.
USPS Priority Mail – PO Box shipments only – Delivery within 5 – 10 days (Monday – Friday).
UPS Second day – Delivery within 2 days (Monday – Friday) if placed before 1 pm CT. No PO, FPO or APO boxes.
UPS Next Day Air – Delivery within 1 day (Monday – Friday) if placed before 1 pm CT. No PO, FPO or APO boxes.
CAN I HAVE MY ORDER DELIVERED TO A PICK-UP POINT?
At the moment we deliver to addresses only, sorry.
EXCHANGE, DISCLAIMER AND RETURN FAQS
CAN I EXCHANGE THE PRODUCT I BOUGHT FROM ARMADASKIS.COM?
If you’re not satisfied with your purchase you can return the item/s by UPS within 30 days of delivery. Products need to be unwashed, unworn and in the original packaging.
For General Consumer order, please follow the instructions we have listed.
In order for your return to be processed more quickly, please...
- Go to our online return platform to initiate your return.
- Follow the shipping instructions that will be provided on the return platform.
- Pack up your product carefully using the original packaging if possible. Remember to seal the parcel and place the pre-printed return label on the outside of the packing.
- Return the parcel to our warehouse in Ogden, Utah by UPS. Please make sure you use the right address indicated on the return platform, as until the parcel arrives with us it is your responsibility.
If you return the product in accordance with this return procedure, you will get a full refund within 48h of receiving the returned products at our warehouse.
Can AR PRO or Amer Sports Pro Club orders be returned?
All SKI & BINDING sales to industry partners (Shop-Pro Purchases, VIP Purchases, Armada Employees, Amer Sports Pro-Club Members) are FINAL and are non-refundable, non-exchangeable.
Any NON - SKI & BINDING (Outerwear, Lifestyle, Layering, etc.) sales to industry partners, ARE RETURNABLE for refund, IF the items are returned within 30 days of delivery. Products need to be unwashed, unworn and in the original packaging, with all tags included.
ALL AR PRO/AMER SPORTS PRO CLUB MEMBER RETURNS, MUST BE PAID FOR BY THE PRO. ARMADA WILL NOT PROVIDE A RETURN METHOD FOR ANY PRO RETURN, UNLESS ITEM IS DEFECTIVE.
FREE SHIPPING OVER $50 IS NOT OFFERED ON AR PRO OR AMER SPORTS PRO CLUB MEMBER ORDERS
I messed up my shipping address and my order has shipped, how do I fix it?
Depending on what step your order is in transit, we may be able to reroute your package. If it is required that we reroute your order it will be the responsibility of the customer to pay the fees incurred. If an order is delivered to the incorrect address, the customer will be liable for any lost product.
Can we use a freight forwarding company if we are outside of the US?
We do not recommend using a freight forwarding company. If a forwarder is used, all liability falls onto the consumer and Armada is not responsible for any lost, stolen, or misshipped orders.
Is Armda's payment processing secure?
Yes, for Armadaskis.com a fully secure payment service is provided by Adyen.
What Payment Methods does Armada accept?
Armada accepts the following forms of payment:
Visa, MasterCard, American Express, Discover, and now PayPal.
At this time, we are unable to accept payment by Amazon Pay, Apple Pay, Check, COD, money order, bank transfer or other payment methods.
When will my card be charged?
The total order value will be charged to your card when your order has shipped.
A pre-authorization may be placed on your card by your bank or credit card company to ensure you have sufficient funds to complete your purchase.
I am unable to complete my transaction. What should I do?
If your payment is declined, please check that your card number and expiration date are correct. Then check that your name and billing address matches what is on file for your card. Also check that your bank has not blocked the payment. For security reasons, Customer Support cannot access your bank details, but they are available to give you advice by phone.
TECHNICAL PRODUCT INFORMATION
What size ski is right for me?
Ski sizing has changed drastically over the last 10 years and remains very much a matter of personal preference. You can reach out to us and we’d love to help you find what ski and size best fits your needs. You can also visit your local Armada authorized dealer for more personalized consultation.
Where should I mount my bindings?
All of our skis come marked with a factory recommended mounting line on the center detail of each ski. We do exhaustive testing with every new model to fine tune the mounting location to where each ski will perform best. As such, if you are unsure of where to mount your skis, the factory recommended position is a good choice. We recommend that you have your skis mounted by an Authorized ARMADA Dealer.
What are the edge bevels for ARMADA’s skis?
Our skis arrive to retailers with a 1-degree base edge and 1-degree side edge bevel.
How do I get Armada to sponsor me?
Armada was co-founded by five of the best skiers in the world. As such, we have very high standards for the caliber of athletes we sponsor. Armada approaches sponsorship with an outreach mentality. Almost all of our athletes we discovered and recruited to be on our team. If we’re interested, you’ll hear from us.
I work as a full-time mountain professional, am I eligible for a proform?
Armada believes in stoking out the working ski professionals who support and drive our passion. With that in mind, qualifying individuals for the AR PRO store will be able to purchase selected products at a discount, via the Amer Sports Pro Club.
All product purchased through this program is for your personal use in support of your profession.
Please be respectful of our dealer network and their staff. Avoid using them for “showrooming” (using their store to try on products and gain information about Armada products) and do not talk about your pro deal with their staff or customers.
If you have questions about which Armada products are right for you, please contact Armada customer service at 18886094725.
Get to know your local Armada dealer and please refer interested parties to them.
Your approved application is valid for one year only. You must reapply each year.
All sales are final – no returns or exchanges.
Please note: participation in this program is a privilege – please adhere to all rules and regulations or your access to the program may be revoked.
*PRODUCTS SELL OUT QUICKLY SO ACT FAST
How do I apply for proform?
Fill out the form @ www.amersportsproclub.com to apply for the AR PRO program as a full-time mountain profesional. You will be contacted with further instruction.
What are the terms of the AR PRO and Amer Sports Pro Club?
Modifications, suspension or ending of the Program
This Program remains a privilege offered by us. Therefore, we reserve the right at any time to modify, suspend or terminate the Program and its terms and conditions without explanation or notice, and without compensation.
Your Program account credentials are personal and not transferable. You are solely responsible for your credentials and are required not to disclose your login details to anyone. The Program will not be liable for any fraudulent use of your account by a third party. The resale of Products acquired through the program or other abuse of the program will result in termination of your access to the Program. We will make reasonable efforts to ensure the optimal use of the privileges related to the Program.
Communicating and Acceptance of terms and conditions
By using this Program you acknowledge and accept the terms and conditions of the Program. The provisions of these terms are not intended to exclude any statutory rights granted to you by law, rights which you cannot waive or which cannot be limited by contract.
Any order placed through this Program is additionally subject to the general terms and conditions and or terms of sale applicable for any purchase on the Online Stores.
Does my order qualify as Tax-Exempt status?
Many organizations may qualify for tax exempt purchasing through Armada Skis. If your organization qualifies for tax exempt purchasing, please follow the instructions outlined below to get set up.
1). An account must be created. Please go to our website and click Sign in at the top right of the page, then click “Register.” You will need to fill in the first name, last name, and email address fields, as well as create a password for your account. Please make sure to use your organization email address for your account email.
2). Once your account is created, provide us with a copy of your tax exemption document(s) by emailing that to us at: firstname.lastname@example.org
3). Once our team receives your email with the tax exemption documentation, we will review and a determination will be made if you will be eligible for tax exempt purchasing.
Please note, it may take up to 1-2 business days for your account and documentation to be reviewed. You will receive an email from our team if your account is approved or denied. If approved, you will be eligible to make tax exempt purchases immediately.