FAQ

Armada Skis customer frequently asked questions and other information.

Fam, we're here for you.

Armada Skis customer frequently asked questions and other information.

Contact Us

How do I contact Armada Skis Customer Service?

T: +4532741993


We are available for you from 9am to 5pm, Monday to Friday

OR hit us up at consumerservice-emea-en@armadaskis.com any time!

How can I receive the latest info about Armada Skis?

To be in the know about everything Armada Skis, subscribe to our newsletter or follow Armada Skis & AR Family member socials. 

@armadaskis

#armadaskis #arfamily

Product Questions

How can I find out when an Armada Skis product will be back in stock?

We prioritize sending new Armada Skis inventory to our retail partners first. We do not save inventory for our own website. Often the best product availiblity and estimated time of arrival of new inventory will actually be through an Authorized Armada Retailer. 

For specific product availbility questions, first please seek the product out at local retailer. If not in stock there, they may be able to order it for you. 

For availability from ArmadaSkis.com please click the "Notify Me" button on the product page. Enter your email address in the field provided. We'll email you when the item is back in stock on the website.

We do not give specific estimates on when a product may be available on our own website - a retailer is the best place to find when a specific product will be available. 

What size ski is right for me?

Ski sizing has changed drastically over the years and remains very much a matter of personal preference. You can reach out to us and we’d love to help you find what ski and size best fits your needs. You can also visit your local Armada Skis authorized dealer for more personalized consultation.

Where should I mount my bindings?

All Armada Skis come marked with a factory recommended mounting line(s) on the center detail of each ski. We do exhaustive testing with every new model to fine tune the mounting location to where each ski will perform best. As such, if you are unsure of where to mount your skis, the factory recommended position is a good choice. We recommend that you have your skis mounted by an Authorized Armada Skis Dealer by an experienced ski service technician.

What are the edge bevels for Armada Skis?

Our skis arrive to retailers with a 1.3-degree base edge and 2.5-degree side edge bevel.

Where can I purchase Armada Skis products?

We encourage you to shop local. We find the very best and most personalized experience with our product line, is with the fine folks at our trusted dealers. Find a local retailer using our store locater tool here. You can also buy our whole range on our website.

Order Questions

How can I check my Order Status?

You can sign into your account and go to ‘My Orders’. There you’ll be able to check on the progress of your payment and delivery of your items.

How can I track my Order?

When your order leaves our warehouse, we’ll email you straight away. You can also track your order by logging into your account at armadaskis.com.

Can I make changes to my order after I placed it?

We aim to deliver your order as quickly as possible. The processes in place to do this mean it’s not possible to make changes after your order has been placed, sorry.

Where will my order come from?

All EU orders are sent directly from our warehouses in Altenmarkt and Anif, Austria.

How will my order be delivered?

Your order will be delivered by DPD for standard delivery and UPS for express delivery.

Can I have my order sent to another person or to an address other than my billing address?

Yes, your order can be sent to any person and address you give in the delivery address field. You can link multiple addresses with your account, and your delivery and billing addresses can be different.

Can I change my delivery address after submitting my order?

We aim to deliver your order as quickly as possible. The processes in place to do this mean it’s not possible to make changes after your order has been placed, sorry.

What regions do you deliver to?

Orders can only be delivered to countries where the armadaskis.com online shop is available.

Can I have my order delivered to a pick-up point?

No. At the moment we only deliver to addresses, sorry.

Can I reroute my package?

We aim to deliver your products as quickly as possible. The processes in place to do this mean it’s not possible to make changes after your order has been placed, sorry.

Do you allow freight forwarding ?

We do not ship to freight forwarding business. The shipping address must be a physical address within the country the order was placed.

Is Armada's payment processing secure?

Yes, Armadaskis.com uses a fully secure payment service provided by Adyen.

Your order & payment are secured by SSL encryption.

What Payment Methods does Armada accept?

We accept: Visa, MasterCard, American Express, Discover, PayPal, Klarna and Apple pay.

When will my card be charged?

A pre-authorization may be made on your credit card to make sure there are sufficient funds to fulfill the order. But the total order value will only be charged to your card when your order is shipped.

Why am I unable to complete my transaction?

If your payment is declined, please check that your card number and expiration date are correct. Then check that your name and billing address matches what is on file for your card. Also check that your bank has not blocked the payment. For security reasons, Customer Support cannot access your bank details, but they are available to give you advice by phone.

Do you offer financing on orders?

Yes! We now offer financing that you can pay overtime through Klarna. 

Does my order qualify as Tax-Exempt status?

ArmadaSkis.com is not able to process any tax-exempt purchases. We cannot process any refunds for tax-exempt purposes. Contact customer service if you have tax-exempt questions.

Return & Exchange Questions

What is Armada Skis return policy?

You can return your item(s) within 30 days of receiving your order. If you wish to exchange products for items that are a different size or color, please return the item(s) and place a new order. Once we have received the package, allow 7 days to receive the refund.

Products must be unwashed, unworn, tags on, and in the original packaging. The only things that are non-returnable are skis with binding.

In order for your return to be processed more quickly, please...

  • Go to our Easy Online Returns platform to initiate your return.
  • Follow the shipping instructions that will be provided on the return platform.
  • Pack up your product carefully using the original packaging if possible. Remember to seal the parcel and place the pre-printed return label on the outside of the packing. 
  • Return the parcel to our warehouse in Altenmarkt, Austria by post. Please make sure you use the right address indicated on the return platform, as until the parcel arrives with us it is your responsibility.

Armada will process a refund within 7 days of receiving the parcel at our warehouse. Note that depending on your bank's processing time that it could take up to 5 additional business days for this to be reflected in your account.

Please contact our Customer Support for further information if needed.

*Extended Holiday Returns until 1/31*

 Orders placed between Nov. 1 & Dec. 25th can be returned until January 31st  2023.

Can Amer Sports Pro Club orders be returned?

All AR Pro/Amer Sports Pro Club Members can return their order. All products can be returned besides mounted skis.

In order for your return to be processed more quickly, please...

  • Go to our Easy Online Returns platform to initiate your return.
  • Follow the shipping instructions that will be provided on the return platform.
  • Pack up your product carefully using the original packaging if possible. Remember to seal the parcel and place the pre-printed return label on the outside of the packing. 
  • Return the parcel to our warehouse in Altenmarkt, Austria by post. Please make sure you use the right address indicated on the return platform, as until the parcel arrives with us it is your responsibility.
Do you offer free returns?

No, we're sorry. Depending on your country we have to charge return costs.

They will be deducted from the return amount.

  • Go to our Easy Online Returns platform to initiate your return.
  • Follow the shipping instructions that will be provided on the return platform.
  • Pack up your product carefully using the original packaging if possible. Remember to seal the parcel and place the pre-printed return label on the outside of the packing. 
  • Return the parcel to our warehouse in Altenmarkt, Austria by post. Please make sure you use the right address indicated on the return platform, as until the parcel arrives with us it is your responsibility.
How do I exchange an item for a different size?

To exchange an item for another size, you must return the product and then make a new order for the correct size.  

Warranty Questions

What is Armada Skis Warranty Policy?

Armada Skis & Gear are warrantied for two years from the date of purchase against manufacturer defect; 3 years for Softgoods

You can read Armada Skis full Warranty Policy at: www.armadaskis.com/en-dk/warranty

How can I make a Warranty Claim?

Warranty claims are to be made through the Authorized Armada Dealer where the item was originally purchased, with proof of purchase.

If you contact us regarding a warranty question for a product purchased at an Authorized Armada Dealer, we cannot process the warranty request, or approve or deny the warranty claim. The warranty claim MUST BE MADE THROUGH THE DEALER. 

What if I purchased directly through ArmadaSkis.com?

For orders made directly from ArmadaSkis.com, please reach out to consumerservice-emea-en@armadaskis.com to ask about warranty. In this case, we will be able to process the warranty claim direclty with you (within the normal terms of our Warranty Policy). 

Pro Form & Sponsorships Questions

How do I get Armada to sponsor me?

Thanks for asking.

Armada Skis was founded as an outlet for athlete creativity, and athlete sponsorship and empowerment remain at our core today. 

That being said, Armada approaches sponsorship with an outreach mentality. If we’re interested, you’ll hear from us.

Go ski, have fun, make a lot of friends, and when it's time, it's time. 

Does Armada Skis offer a Pro / Industry Sales Program?

Armada Skis believes in stoking out working ski professionals who support and drive skiing forward.

With that in mind, qualifying individuals for the AR Pro store will be able to purchase selected products at a pro deal discount, via the Amer Sports Pro Club.

Please remember Smokey, this is not 'Nam, this is Pro Sales. There are rules:

  1. All products purchased through this program are for your personal use in support of your profession.
     
  2. Please be respectful of our dealer network and their staff. Avoid using them for “showrooming” (using their store to try on products and gain information about Armada products) and do not talk about your pro deal with their staff or customers. Folks, that's just bad form.
     
  3. Get to know your local Armada dealer and please refer interested parties to them.
     
  4. If you have questions about the AR Pro program, your account, orders, or products, please contact our customer service. We're here for you too!
     
  5. Your approved application is valid for one year only. You must reapply each year.
     
  6. We monitor all orders. If you are found abusing the program (buying for others, reselling, etc.), YOU WILL BE BANNED FOR LIFE FROM AR PRO & THE AMER SPORTS PRO CLUB. We f&%#ing mean it. 
     
  7. PRODUCTS SELL OUT QUICKLY SO ACT FAST.
     
  8. I forgot what 8 was for.
     
  9. Participation in this program is a privilege – please adhere to all rules and regulations or your access to the program may be revoked.

If you think you should be qualified, fill out the application at www.amersportsproclub.com

Who Qualifies for Pro Club Access?

All employees of Armada Skis Authorized Retailers qualify for an elite discount. If you want this, go work for a retailer who carries Armada Skis. 

Other Ski Retail Employees, Ski Resort Employess, & General Ski Industry professionals qualify at a standard Ski Industry rate unless otherwise invited by someone from Armada. 

General outdoor related  industry profesionals do not qualify unless otherwise welcomed by someone from Armada Skis with an invitation code.  

We do not offer pro forms through any 3rd party platforms or partners. If you see an Armada pro deal somwhere else, it is likely fraudulant. 

How do I apply for Armada Skis Pro Form?

Fill out the form @ www.amersportsproclub.com to apply for the AR Pro program.
 

Why do I see shipping charges for my Pro Orders?

No such thing as a free lunch. Free shipping is not applicable for pro orders, and shipping options will be defined during checkout. 
 

Can AR PRO or Amer Sports Pro Club orders be returned?

All AR Pro/Amer Sports Pro Club Members can return their order. All products can be returned besides mounted skis.

In order for your return to be processed more quickly, please...

  • Go to our Easy Online Returns platform to initiate your return.
  • Follow the shipping instructions that will be provided on the return platform.
  • Pack up your product carefully using the original packaging if possible. Remember to seal the parcel and place the pre-printed return label on the outside of the packing. 
  • Return the parcel to our warehouse in Altenmarkt, Austria by post. Please make sure you use the right address indicated on the return platform, as until the parcel arrives with us it is your responsibility.